Gym Network
Access
- I signed up for an Aaptiv Access membership, how can I start visiting gyms?
- What is my Member Code?
- Who do I contact if I am having trouble getting registered at a gym?
- Can I access more than one gym at a time?
- How do I cancel my membership?
- Do I need a different member per each gym I join?
- Is my Membership Badge ID the same as the ID number on my health insurance card?
- I already have an Aaptiv app membership, how can I take advantage of this offering?
- Who has access to the Aaptiv Access fitness network?
Studios and Gyms
- What if I’m already a member of a participating gym?
- What fitness locations are included in the Aaptiv Access fitness network?
- Can I refer a gym/studio to the Aaptiv Access fitness network?
- How much are the monthly prices for gym memberships through Aaptiv?
- Do I have to sign a contract with a gym/studio?
Friends and Family: For Clients
- What happens to a friend or family member's account if an employee leaves our company?
- Can we set a limit on how many people each employee can invite?
- Can a friend or family member invite other people?
- Are we required to pay for the friends and family members?
- How is this feature managed? Does it create more work for our HR team?
Friends and Family: For Employees
- Do I have to pay anything for the family/friends I refer?
- Are there any age restrictions for friends/family I invite?
- How do I invite my friends and family?
- How many people can I invite?
- How do I know if they’ve accepted the invitation?
- What if I send an invite to the wrong email address?
- Can I remove someone's access after they've accepted?