I am not seeing my credits populate in the studio app, what do I do?
Many studios have users download their app to schedule sessions and classes. Here is where your credits are reflected.
If your credits are not appearing in the studio's app, we recommend reaching out directly to the studio first for assistance. In many cases, the studio team can quickly verify your membership and make any necessary adjustments so your credits appear and you can book your class or session.
When contacting the studio, please be sure to:
- Let them know you are enrolled in Aaptiv Access through the One Pass program.
- Provide the email address associated with your Aaptiv account.
- Share your membership number, which can be found on your Profile page in the Aaptiv app.
This information will help the studio locate your membership and update your account as quickly as possible.
If the studio is unable to resolve the issue, please contact Aaptiv Support and include the name of the studio, the email address associated with your account, your membership number, and any relevant details or screenshots so we can investigate further.